FAQ

Can I bring forward or postpone an order?

Unfortunately, once a file has entered the production process it is no longer possible to alter the order to bring forward or postpone your chosen delivery date. Our manufacturing system does not allow us to change the priority given to an order, and therefore the timescale in which it is processed. For further information, write to us at info.eu@pixartprinting.com.

Can I have an artwork proof?

We don’t provide artwork proofs.

When and how do I send my print file?

You will be asked to upload the file for that item before payment. The maximum size limit for each file is 1500 MB.

Can I change the delivery address for an order that has already been placed?

Not always, but we will do our best. Please send an email to shipment.eu@pixartprinting.com and we will check whether the delivery address can still be changed.

May I collect the goods from the courier’s local branch?

Unfortunately, we do not allow customers to collect their goods from the courier’s offices. Please provide a valid address to which the goods can be delivered during the delivery times.

Can I request a specific courier for my shipment?

Unfortunately, due to the numerous limitations in terms of weight, volume and timescale, which vary from courier to courier, we can’t assign a specific courier to your shipment.

Is it possible to have more than one delivery address per order?

We can’t handle multiple delivery addresses for a single order, but if you need to ship the goods to more than one address, you can place multiple orders, giving each one a different delivery address.